I’m an early adopter on lighting gear. Always have been. And like all early adopters I run into the quirks and problems associated with early development of gear. I always test gear before I use it commercially, but sometimes my testing is not exhaustive enough to anticipate every situation. And as any working pro knows, something ALWAYS goes wrong on every shoot no matter how much you plan. It’s just part of the deal.
I was one of the first adopters of PCB’s Einstein 640ws strobes. Excellent t1 performance in a small package was enough for me. I’ve used Einsteins for over 7 years exclusively in studio from the time they were released. When Adorama released their Flashpoint 600ws Rovelight I was intrigued. Rather than having to haul an Einstein and a Vagabond II, the CyberSync triggers on location the Rovelights have a built in battery and receiver. So I bought several, tested them and took them out on a commercial shoot. I ran into issues during that shoot with the trigger’s lack of range. I wrote an extensive evaluation of them and complained with others to Adorama. An friend of mine (NASA!) who is an electrical engineer dismantled the transmitter and showed me the issue which caused the poor range. In the end I sadly returned all of my Rovelights to Adorama. Subsequent to the trigger issues Adorama had them redesigned and developed a RMA program to replace the original triggers to early adopters. As a working pro warranties and customer service are key. It’s one of the reasons I stayed with PCB for so long, excellent customer service. The fact that Adorama took the initiative to replace triggers is one of the reasons I respect them. I respect those that DO much more than those that SAY.